It is a nationalised bank has pan India penetration.One customer has a savings a/c for nearly a decade ago.One day he wishes to get a demand draft to send it as an exam fees.The officer at the bank gave the DD with too much of overwriting without counter signature,more over 'payable at' is not printed on the DD.While receiving the DD the customer requested the officer to put counter signature,but the officer refused and said that they are the bankers and they know everything.
The DD sent to the concerned institution and returned back with rejection for the reasons of 'no counter signature found' and 'payable at' is not seen on DD.
The next day the customer met the officer and requested for a counter signature or a fresh DD,but the bankers refused and illtreated the customer,so the customer sent a complaint at the customer redressal form at the bank's website.
By the meantime on another day the same customer went to the bank to withdraw money from his a/c,the staff at the cash counter said with cool,"come some other time.If you want to withdraw money you have to inform well in advance then only we shall keep sufficient money at the bank cash counter".
The customer shocked,why we should inform in advance,this a bank,this is not a private chitfund.Then the cashier made the customer to wait for more than 30 minutes,but there is no crowd at the counter.While giving money,the cashier repeatedly asked the customer,"what is your name?what is your name" later only the customer came to know that the cashier is a deaf person.
We forgot the DD matter.From the headoffice,a higher officer requested the customer to meet the senior manager of the concerned branch and the customer went to meet the sr.manager.The senior manager there behaved arrogantly and said that he is the leader of the bank officer's association,so nobody can do anything against him,they will give DD like that only,do whatever you like..etc.,
After this incident the customer patiently waited for more than a week,but there was no solution at the bank,by the meantime he missed his exam as the last date is over.So he approached an advocate for consultation.His advocate sent a legal notice to the branch and the zonal officer to claim a compensation from the bank.
Now the senior manager setup a drama.He asked the cashier to give a police complaint against the customer with complete false allegation that the cashier belongs to sc/st community,so the customer scoled him at the counter and outside the bank stating his community.In his complaint he has written lot of more lot of dirty words.
The police personnel asked the customer to come to the station.The customer went to the station,there they said that it seems to be a false complaint so if the station inspector asks about the complaint tell him that this is a false complaint.
Two of higher officials of the bank zonal office have visited the customer's house and helped him to get rid of the problems and false allegation.But the senior office of the branch played again a dirty game at police people and asked the customer to accept all false allegations when the customer wishes to withdraw the legal notice because of the goodwill of the bank extended by the chief officers.
The climax is this.The fradulent branch manger claimed himself also belong to sc/st category at the police and threatend the customer at night at police station.All the three,ie.,two chief officers and customer returned from police station with a bigh question mark that are we live in a safe and indepent country or not?
So there is no relationship beyond banking!
